Privacy Policy
Your privacy matters to us. This policy describes what personal data Triploop collects, why we collect it, and the rights you have over it.
1. Introduction and Who We Are
This Privacy Policy explains how Triploop UK Limited ("we", "us", or "our"), the data controller, collects, uses, and protects your personal data when you visit our website or make travel bookings. We are a company registered in England and Wales under company number 17411973, with our registered office at 66 Paul Street, London, England, EC2A 4NA. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
We collect personal data necessary to process your travel reservations and operate the Triploop platform, including:
- Identity & Contact Data: Full name, email address, phone number, billing address, and date of birth.
- Passport & Travel Data: Passport numbers, nationality, expiry dates, and frequent flyer details (where submitted for bookings).
- Payment Data: Credit/debit card information (processed securely through PCI-DSS compliant third-party payment gateways; Triploop does not store full card numbers).
- Technical Data: IP address, browser type, device information, and cookies.
3. How and Why We Use Your Data (Lawful Bases)
We process your personal data under the following legal frameworks:
- Performance of a Contract: To process your flight and hotel bookings, communicate booking updates, issue tickets, and manage customer support.
- Legal Obligation: To comply with border control, security screening, law enforcement, and tax/accounting regulations.
- Legitimate Interests: To improve Triploop website functionality, prevent fraud, and secure our systems.
4. Who We Share Your Data With
To complete your bookings, your data must be shared with necessary third parties:
- Travel Suppliers: Airlines, hotel operators, and global distribution systems (GDS / Duffel) to secure reservations.
- Service Providers: Payment processors, cloud hosting providers, and customer support software tools.
- Authorities: Government bodies, customs, and immigration departments when legally required by destination or transit countries.
5. International Data Transfers
Because travel is global, your personal data may be transferred outside the UK and the European Economic Area (EEA) (e.g., when booking a hotel or flight with a carrier based outside the UK). We ensure appropriate safeguards (such as UK-approved Standard Contractual Clauses) are in place where required.
6. Data Retention
We retain your booking data for up to 6 years to satisfy UK tax, legal, and accounting requirements, after which it is securely deleted or anonymized.
7. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion or restriction of your data under specific conditions.
- Object to processing based on legitimate interests.
- Lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe your rights have been violated.
If you would like us to delete your data, please send your request to privacy@triploop.co.uk. Once your identity is verified, we will permanently erase your personal data and email you to confirm the deletion.
8. Contact Us
For any privacy questions, to request deletion of your data, or to exercise your data protection rights, contact the data controller:
- Triploop UK Limited (registered in England and Wales, company number 17411973).
- Registered office: 66 Paul Street, London, England, EC2A 4NA.
- Data deletion requests: privacy@triploop.co.uk.
- Email: hello@triploop.co.uk · Phone: 020 3617 0993 (9:00 AM – 6:00 PM, 7 days a week).
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